This agreement was created to ensure we develop a mutual understanding of expectations from the beginning of our relationship and to set it up for success. Although the completion of this agreement is a requirement before we begin our journey together, it is understood that things may change and adjust naturally to fit the needs of our mentoring relationship as it grows.
This agreement is between you, , and Tammy Guest.
Professional Training and Qualifications
- Certified Neuro-linguistic programming (NLP) Coach
- Accredited Flow and Performance Consultant with Entrepreneurs Institute
- Degree qualified Naturopath, Nutritionist, Herbalist and Remedial Massage Therapist
- Speaker, Author, Facilitator, and Course Creator
- Certified in Adult Learning and Training
Operating Hours
Business hours are Monday, Wednesday, Thursday, 9:00am to 4:00pm Australian Eastern Standard Time (AEST). Where possible, I will try to accommodate for your schedule and any differences in international time zones.
Fees
Fees are as they were described when you signed up. Please refer to the sales page or in your inbox for applicable tax receipts.
Coaching Commitment
Once we begin our coaching series, I consider myself to be fully committed to you and your success, as you should be too. This commitment includes you going through the entire coaching series from start to finish, including the accompanying financial commitment.
If after our 1:1 exploration session together you feel that a coaching series is no longer the right fit for you, I will gladly refund you the remaining sessions and release you from your coaching commitment. Once we have moved into our first 1:1 mentoring session however - we are in, all the way.
No part of your coaching series is refundable past our first 1:1 mentoring session, however it is transferrable to someone else if you decide not to continue. In this instance, I will request more information from you about who you have transferred the remainder of your session to.
Cancellations and Rescheduling
Your allocated session times are reserved specifically for you, with preparation completed solely by me and ahead of time. I value our time together and know you will too, by respecting, honouring and keeping your allocated appointment.
I understand that sometimes things do arise and you may need to reschedule or cancel your session. I do not charge cancellation fees, however I do encourage you to wherever possible, give me as much notice to change our original session time. Clarity and courageous conversation are tools I am committed to.
Session Timing
Each of your 1:1 mentoring sessions will go for 50 minutes, with the exception of your 1:1 exploration session, which will go for up to 60 minutes. It is very rare for me to run late for your session. However, in the unlikely chance that this does occur, I will endeavour to extend our session time upon receiving your permission.
If you arrive or are late for your appointment please be aware that due to other appointments or commitments, it is unlikely I will be able to extend your session time. If you are going to be more than 10 minutes late for your session, it is greatly appreciated if you could please let me know with as much notice as possible with via WhatsApp or email.
Zoom Video Conferencing Tool
When conducting sessions on Zoom, you will notice that I wear a pair of earphones. This is to create better sound quality and cancel out any unwanted ambient noise. If you have a pair of earphones, it is recommended you use them too.
If for any reason your computer camera is not working, I will turn mine off as well. It is much more difficult to work when one person can see the other and the other can not, rather than both being visual or not. Please be aware that just because we cannot see each other, this does not mean I am working in any more of a relaxed way than if you can see me. I give my full attention to every client I see no matter the circumstances.
Please be aware that if you are working from a mobile/cell phone rather than on a wi-fi internet connection, this can have the ability to impact the quality of the call considerably, particularly video. I endeavour to use a stable connection for the best quality possible, but if you are using a mobile, this may impact the quality and spend of our connection. In this instance, it is usually best to turn the camera off from both ends. Please note this is also the case if you are on a data plan and have used up most of that data slowing your speed down.
After our 1:1 exploration session, we can conduct the remaining 1:1 mentoring sessions via phone if preferred. This will be agreed upon by us prior to any remaining sessions.
Confidentiality
We agree that any sensitive issues or matters that we discuss, whether in person, via phone, Zoom, email or WhatsApp, will be held in confidence. We will define what fits this definition as our relationship grows, and will always flag with each other where a particular subject matter is sensitive. I keep and dispose of your records in accordance with appropriate privacy laws.
Contact
I welcome you contacting me via email and WhatsApp between our sessions. This is a service I provide to all my clients which you are welcome to use and you will be surprised as how much we can ‘shift, grow, develop and move’ via email alone.
Actions
You will gain wonderful momentum in your coaching series if you undertake agreed actions between coaching sessions. You agree to perform all ‘homework’ set for you between sessions and advise me with as much notice as possible if they are not going to be completed. You will not hold me responsible for not achieving (in whole or part) any of your goals and recognise that outside of coaching sessions your stated actions can only be carried out by yourself.
Coaching Methods
You acknowledge that the coaching sessions may be personally challenging and give rise to feelings such as frustration, stress and annoyance. You will not hold me liable for any loss or cost incurred by you in the event of mental, physical or emotional stress or distress caused directly or indirectly in relation to your coaching series. You will indemnify me in the event of any such claim. I, , am willing to get curious, stay open and see where this journey takes us.
If at any time during the duration of the mentoring contract one member of the mentoring pair does not feel like the other is able or willing to fulfil the items agreed to above, please contact hello@tammyguest.com.
